ActiveXperts HelpDesk System is a powerful, web enabled support management system designed for help desks, call centers, customer support centers and ICT departments. It is designed to provide a complete support solution, to streamline helpdesk processes. ActiveXperts HelpDesk System helps you to increase customer satisfaction and reduce customer downtime. It helps you to improve response times to customers and improve accuracy of the responses to customers Keep calls organized by the use of (sub)categories, solve problems easier by finding solutions from previous responses. The product runs as a service on Windows 2008, Windows 2003, Windows Vista, Windows XP and Windows 2000. The product is also offered as SaaS (Software as a Service). Awarded with the 'Software of the Year' award by ItilFoundations.com in 2007 (see also http://www.itilfoundations.com)