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Categories :
Business > Office Suites & Tools
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ITIL Service Management Excellerator 1.10
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| Publisher |
ProcessWorx LLC |
| Published Date |
2006-01-15 |
| License |
Commercial |
Price |
149 USD |
| Size |
2150 KB. |
The ITSM Excellerator provides tactical tools and deliverables to help accelerate ITIL based service support & delivery assessments, measurement activities and improvement initiatives.
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Description From Publisher
The ITSM Excellerator provides tactical tools and deliverables to help accelerate ITIL based service support & delivery assessments, measurement activities and improvement initiatives. The ITSM Excellerator adds immediate value to IT organizations by providing pre-built best practice materials that assist technology professionals with rapid process improvement, increasing service quality and reducing technology costs. Specific guidance found in the ITSM Excellerator includes:
- Process Excellence Master Program Plan
- Process Excellence Program Awareness & Overview
- Detailed Program Charter & Planning Criteria
- Critical Success Factors & Key Performance Indicators
- IT Services Environment Assessment & Action Matrix
- Measurement Planning & Program Overview
- Measurement Program Charter & Workbook
- ITSM Metrics Library & Design Workbooks
- Communications Planning & Stakeholder Workbooks
Templates include specific examples and guidelines for accelerated deployment, including:
- Over 400 supporting service improvement program tasks, milestones, Key Goal Indicators (KGIs) and detailed activity descriptions
- Completed example measurement workbooks for ITIL Service Support processes; linked to IT objectives and business goals
- Prioritized attention to IT service gaps using specific criteria, thresholds and weights
- IT services environment criteria for evaluating maturity levels of documentation, communications, process integration, skills, staffing, controls and governance
- Library of over 520 specific IT metrics representing Key Performance Indicators (KPIs) for all 10 ITIL service support & delivery processes
- Value-based design templates to align IT measurement with business goals and objectives
- Measurement mapping of trends, inputs, metrics types, formats, frequencies and ownership
- IT Measurement key performance indicators for IT service accuracy, control, cost, efficiency, quality and timeliness
...and more!
Supported OS
Win 3.1x,Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003
Related Keywords
ITIL ITIL ITSM ITSM Service Management Service Management Service Level Agreement Service Level Agreement SLA SLA OLA OLA UC UC IT IT Service Catalog Service Catalog CMDB CMDB
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