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Categories :
Business > Databases & Tools
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ProcessWorx CMDB 1.5.0204
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| Publisher |
ProcessWorx LLC |
| Published Date |
2006-05-31 |
| License |
Commercial |
Price |
149 USD |
| Size |
40150 KB. |
The ProcessWorx CMDB provides a foundation for IT organizations to improve their core operational processes by establishing a standard, centralized information repository.
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Description From Publisher
The ProcessWorx CMDB provides a foundation for IT organizations to improve their core operational processes. By establishing a standard, centralized information repository through a Configuration Management Database (CMDB), IT organizations can establish higher levels of service delivery, support and increase customer satisfaction.
Based on the ITIL framework and ITSM best practices, this tactical, cost-effective solution helps IT organizations record, maintain and report on infrastructure configuration items (CIs) including applications/software, devices/peripherals, servers, databases and related IT documentation.
- Record and maintain CI attributes & IT service dependencies
- Establish & track CI ownership and accountability
- Track CIs by type, owner, dept., environment, status and vendor
- Establish relationships within and between IT services and CIs
- Maintain data integrity through audit tracking & change logs
- Determine CI status, generate compliance reports
- Link CIs to specific documentation including policies, processes, procedures and supporting reference materials
- Sarbanes-Oxley and IT continuity (ITSCM) tracking functionality
- Custom reports, record duplication and data export functions
- Dynamically update IT Service and CI relationships
- Track inactive, non-standard and/or non-complaint CIs
- Copy and export CI data and related reports
- Generate business-specific IT Service Catalog with pricing
- Import, export and dynamically update CI information
...and many more features!
The ProcessWorx CMDB includes demo data to better understand how the CMDB is used in a real-world setting. The ProcessWorx CMDB also includes supporting documentation examples to help establish the foundation for the Configuration Management process:
- Configuration Management Policy Template / Example
- Configuration Management Process Overview / Example
- Multiple Configuration Management Procedure Examples
Supported OS
Win 3.1x,Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003
Related Keywords
CMDB CMDB Configuration Management Configuration Management ITIL ITIL ITSM ITSM Service Management Service Management Service Level Agreement Service Level Agreement SLA SLA OLA OLA UC UC IT IT Service Catalog Service Catalog MOF MOF
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