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Categories :
Business > Helpdesk & Remote PC
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Freeware HelpDesk CentreDesk Group 4.000
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| Publisher |
Merging Technologies |
| Published Date |
2007-07-01 |
| License |
Freeware |
Price |
99 USD |
| Size |
23209 KB. |
CentreDesk is a freeware multi-user helpdesk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use. Fast, easy help desk call logging, easy help desk call tracking, with the full history of all actions taken.
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Description From Publisher
CentreDesk is a freeware multi-user help desk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use
Core elements are:
Fast, easy call logging, easy call tracking, with the full history of all actions taken.
Easily assign logs to technicians
Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration
Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold"
Security ensures that only logs assigned to individual technicians can be viewed by them.
Provides a flexible workflow.
Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm:
That the issue has been logged, and the details
Quotations (approved or rejected)
Invoicing (including a cancellation fee option) and a Batch Email facility.
Invoice summary
Log completion
Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category.
A fully functional Parts inventory
To maintain good relations with your customers, the CentreDesk solution makes available the tools needed to provide the support and attention to detail, that prevents logs from falling between the cracks.
Supported OS
Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003
Related Keywords
helpdesk helpdesk help desk help desk freeware freeware call center call center call centre call centre helpdesk software helpdesk software help desk software help desk software inventory inventory workshop workshop centerdesk centerdesk centredes centredes
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