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 The Help Desk Toolkit 2.5
Publisher Ovitz Taylor Gates
Published Date 2006-06-20
License Shareware Price 199 USD
Size 4385 KB.

The Help Desk Toolkit offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies.

Description From Publisher
The Help Desk Toolkit offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. This Help Desk Toolkit is for you if you are: * A business manager charged with researching, planning, and setting up a Help Desk in your organization * An IT manager who wants to improve the level of technical support and communication within your organization with the latest support technologies * A Help Desk manager looking for guidance on how to upgrade traditional Help Desk functions with Internet- or intranet-related processes. The thoroughly revised, updated, and expanded Edition of the critically acclaimed, first-ever guide to running an effective Help Desk, this toolkit tells you everything you need to know to plan, budget, staff, implement, track, upgrade, and even outsource your organization's Help Desk. * Guides you step-by-step through every phase of setting up traditional and Web-related Help Desks for the Internet and an intranet * Provides a wealth of practical advice on all technical, management, and human-factor aspects of running an effective Help Desk * Supplies ready-to-use templates in both Word and HTML formats for an array of Help Desk projects.

Supported OS
Win 3.1x,Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003,Win

Related Keywords
help desk software  help desk software  help desk  help desk  dms help desk  dms help desk  it help desk software  it help desk software  help+desk+software  help+desk+software  free help desk software  free help desk software  computer help   computer help  

The Help Desk Toolkit


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