Use MS Outlook as helpdesk for customer mails at Online and also Internet shops. You will get a preset folder structure with the usual questions which occur in customer mails Online and also Internet shops, together with tips for boilerplates that normally can be put into these areas. The additional software for the Software Reply-Butler helps you with the storing and also creation of the Webshop text modules for the helpdesk. All templates for the phrases already have bilingual headlines and also were tagged with icons for convenient browsing. This menu organization can be used in MS Outlook by the shareware ReplyButler, and all texts and all texts can get accessed easily. The Webshop boilerplates support a multi-user system so that with a LAN all helpdesk clerks have the same boilerplates and possess the identical boilerplates.